All custom-ordered goods will require a deposit to be placed on the "books". Deposit amounts will vary depending on the product and design. A sales invoice with the "remaining balance due" will be sent to the customer after their goods are finished. The remaining balance must be paid in full before the item will be shipped. If payment is not made by the date listed on the invoice, shipping time will continue to be pushed back, up to 30 days from the dated invoice, until paid in full. Additional ideas after the first consult are subject to price increases depending on the product. We want our customers to be 100% satisfied with their goods; however, we will not copy any other maker/artist's designs or style. Each product is handmade, one at a time, by one person. If you are needing a product by a specific date, please fully disclose that information before production starts. This is NOT a guarantee it will be ready in time; however, we will do our very best to make it happen. Turnaround times on custom goods can vary depending on how full our production "books" are. See below for current wait times. You will be given an estimated time frame. Please be patient while we create the highest quality goods possible.